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At Napleton Volkswagen Springfield, we work hard to ensure you have the best possible experience every time visit our Volkswagen dealership in Springfield, MO. The best way for us to continue our excellent service is to hear from our customers. Whether you had a good or bad experience at Napleton Volkswagen Springfield, we want to hear from you so we can continue to provide the service that you deserve.

Customer Lobby
51 Reviews
5 out of 5 stars
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ShowMeMO 09 Jan 2020
My wife and I were very pleased with the experience at this dealership. We were met properly when we walked in the door to ask about test driving the vehicle I located on With minimal fuss, we were able to test drive the vehicle for an extended period of time and take it on a variety of and at various speeds. The car was in great shape and drove very well. There was only one minor discrepancy between the online features listing, the window sticker, and reality. Financing terms were agreeable to us and we bought the vehicle. Show more
5 rate
M. Smith 06 Nov 2019
***ADRIEL*** WAS AWESOME!!! Totally laid back and attentive to our needs. I will not work with a salesperson I don't like. She was there to accurately find the answers to our questions and made the process smooth!! Highly recommended!! The entire process was painless and they found awesome in no time. Couldn't be happier!! Thank you Adriel for a wonderful experience. Show more
5 rate
Jackson 26 Sep 2019
In Sept/19 I was traveling from Canada back to SoCal (3K miles) when I broke down about 100mi north of Springfield, MO on I-44. I had my Boxster S towed by AAA to Napleton Porsche that afternoon. I was on the phone the rest of the day at various times with Mike, Roger (Service) and Jamie (Parts). U...nderstanding that I was on the road, everyone did everything they could to prioritize getting parts for my old (2001) beast and getting back on the road. I arrived at noon the next day and fully expected that I would need a hotel for another day but much to my surprise my car was repaired and ready to go. I can’t thank everyone enough. Great service and I truly felt that everyone cared about getting me back on the road! Thank you!!! Show more
5 rate
Jlindylu 02 Jul 2019
Noah was easy to work with and did his part to get us the exact car we wanted.. Additionally, he was very patient and helpful knowing I was having difficulty making a commitment to a new car/car payment after not having had any payment for some time.
5 rate
TL 30 Jun 2019
Josh does a good job of following up with customers and trying to make sure they find what they are looking for in a vehicle. Not pushy!!!!
5 rate
caylee1321 24 Jun 2019
I have bought vehicles before, and before going to Napleton I went to another dealership. They played the whole back and forth game, and were still over charging for the vehicle based on Truecar. When I went to Napleton it was a complete 180!. Noah came upfront and greeted me, took me back to his, and asked me what I wanted. He went through the inventory and told me he had something they were just cleaning I can look at. I had an appointment to get to so he let me take it as my test drive. Told me to come back when I was done with no time expectations. I had no plans on buying a car that day, really wanted to look and test the waters. I did take it to a mechanic and they found a tie rod needed to be replaced. Noah was upfront and said "can do"! We didn't have to haggle over price since Truecar and what they listed were fair, and they gave me more for my trade in then the other dealer offered and more then I expected. We ran through the numbers just to make sure we were both on the same page, and Bam! I was with financing to sign my papers. This was the easiest car purchase I have ever made! Noah was honest and upfront about everything, and he made sure I was comfortable about every step. Noah really made the sale about me, and not about him. I have never seen this before, nor made a purchase same day. I felt so valued with Noah and Napleton that I didn't want to let "my new car" go. I was secretly in love with it the whole time, I just didn't let on. Noah didn't push me to buy it, never made comments about it going fast, or anything. He was very personable and made it a pleasure to buy a car. Who can say that, Noah can! Show more
5 rate
Holli 13 Jun 2019
We originally wanted to simply test drive a vehicle. We were on the fence about what we wanted and were just planning on looking. I contacted JR via email and let him know what car we were interested in. He had the car pulled up front and ready for us to drive when we got there. JR was so knowledgea...ble and answered all of our (many) questions. We ended up finding another car and even though it was getting late he grabbed the keys and let us take it for a spin. We never felt pressured or rushed and he was such a pleasure to deal with that we ended up buying right then and there. If you are like me and dread car shopping because of the typical "high-pressure salesman" then I would suggest you contact JR. The whole process was so easy and quick that I still can't believe I have a brand new car sitting in my driveway! Thank you so much JR!! Show more
5 rate
Tyler Markham 29 May 2019
Josh was very helpful with anything I needed, he was always able to call or text when I had questions or concerns, and very respectful, if he didn't know the answer to my questions he would make sure I got the correct answer. Overall a great experience buying cars with Josh and looking at other cars.... Show more
5 rate
STARSVIEW 09 May 2019
Bruce is great. He does everything he can to help. The service team does a great job in their work. I have never had a problem after a service appointment.
5 rate
Ashley V 08 May 2019
I have purchased three cars from Josh in the last 2 1/2 years. He's either good at what he does or I have a problem. Either way, I would recommend him!
5 rate
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