Service Department

Our Location

Napleton Volkswagen Springfield
3508 E Division St
Springfield, MO 65802

Service: 417-501-2770
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

VW Genuine Wipes Image
Volkswagen Tire Store Price Match Guarantee

Find-a-lower-price-within-30-days,-and-we'll-refund-the-difference.13-Plus,-eligible-tires-purchased-at-a-participating-VW-dealership-include-the-protection-of-24-Month-Road-Hazard-Coverage.-You'll-get: –-100%-coverage-for-the-full-24-month-period14

13 To receive price match, customer must purchase tires that meet specifications of vehicle's Owner's Manual through Volkswagen Tire Store and present a lower printed competitor pre-tax price quote for identical tires dated within 30 days of customer's tire purchase. Competitor price quote must be from a competitor with a physical retail location within 50 miles of the dealership. Not available on competitor quotes where pricing includes rebates (national, regional, or local) or clearance, closeout, promotional, or special prices. Additional restrictions apply. Valid at a participating Volkswagen dealership only. See participating dealer or vwtirestore.com for complete details. 14 Road Hazard Protection provided by a third party. Coverage ends at the earlier of (1) expiration of 24 months from date of replacement tire purchase or (2) when less than 3/32” of tread remains. 24 month, 100% coverage. Only the following VW tire types are eligible: original equipment tires, original equipment alternative tires, winter tires, tire and wheel packages, and winter tire and wheel packages. Excludes mounting and balancing. Nontransferable. Additional restrictions may apply. Valid at a Volkswagen dealership only. See dealership or program brochure for details.

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Get a 15% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 01.01.26 and 03.31.26

Allow-8–10-weeks-for-delivery-of-Visa-Prepaid-Card.

15 Receive a 15% rebate via a Visa Prepaid Card by mail when you purchase select Volkswagen Accessories from a participating dealership. Recreational and sporting equipment is not eligible for the 15% accessories rebate. Volkswagen Accessory Rebates may be combined with dealer discounts/offers. Rebate based on purchase amount before taxes and labor. Allow 8–10 weeks for delivery of Visa Prepaid Card. Not redeemable for advertised specials, previous purchases, or cash. One rebate per household. Limitations apply. Void where prohibited. Offer expires 03.31.26. Visit volkswagenrebates.com or see participating Volkswagen dealer for complete details. 16 Card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Visa U.S.A Inc. Card may be used everywhere Visa debit cards are accepted. This optional offer is not a Pathward product or service nor does Pathward endorse this offer. Cards expire after 6 months, unused funds will forfeit after expiration. Card terms and conditions apply.

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SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App19

Get-165+-channels-of-ad-free-music,-talk,-sports,-comedy,-news,-and-more,-with-the-SXM-App.-Subscribe-to-the-Music-&-Entertainment-Plan-and-get-your-first-12-months-for-$4.99/month.-See-offer-details.

19 Offer Details: Activate a Music & Entertainment subscription and pay a $4.99/month for your first 12 months, plus get free activation (a $15 savings). Fees and taxes apply. A credit card is required on this offer. Service will automatically renew thereafter every month, and you will be charged at then-current rates (currently, $17.99/month). Please see our Customer Agreement at siriusxm.com for complete terms and how to cancel, which includes online methods or calling us at 866.635.2349. All fees, content, and features are subject to change. This offer cannot be combined with any other and may be modified or terminated at any time. Offer good only on currently inactive radios. Channel lineup varies by package. Current information and features may not be available in all locations or on all receivers.

VW Service Credit Card Image
VW Service Credit Card

Get-a-$25-Visa®-Prepaid-Card-by-mail-in-or-online-rebate20-when-you-use-the-Volkswagen-Service-Credit-Card-to-make-a-qualifying-purchase-of-$250-or-more-(before-tax).-Offer-valid-01.01.26–12.31.26.-Allow-8–10-weeks-for-delivery-of-Visa-Prepaid-Card.

20 Subject to credit approval. Valid on a qualifying purchase of $250 or more (before tax) from 01.01.26–12.31.26. Submit rebate within 45 days of purchase date. Complete purchase must be made on the Volkswagen Service Credit Card. Not valid on prior purchases. One Visa Prepaid Card per visit. Cannot be combined with other credit card rebates. Valid at participating Volkswagen locations. Visa Prepaid Card is given to you as a rebate and no money has been paid by you for the card. Visa Prepaid Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Visa Prepaid Cards expire after 6 months; unused funds will forfeit after the valid through date. Visa Prepaid Card terms and conditions apply. Volkswagen dealer locations are not affiliated with Visa. See Volkswagen dealer for complete rebate details and rebate form. MetaBank or Visa does not sponsor or endorse Volkswagen Service Credit Card. "Volkswagen" and Volkswagen logo are registered trademarks of Volkswagen AG.

Meet Our Service Staff

Master Technician Michael  Mattchen
X
417-886-6000
Master Technician
Michael Mattchen
Master Technician  Charles  Smith
X
417-886-6000
Master Technician
Charles Smith
Vehicle Detail Manager Ralph  Clark
X
417-886-6000
Vehicle Detail Manager
Ralph Clark

Contact Information

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YOU CAN TRUST THIS DEALERSHIP!!! We recently purchased a used 2017 Nissan Pathfinder from this dealership. Within 24 hours, the check engine light came on and we found out the Catalytic Converter needed to be replaced. The dealership had us bring the vehicle back and gave us a loaner vehicle to use...

- Katie Rostam

Cannot say enough good things about our experience here. Both our sales agent, Torry, and our lender agent, Ethan, were so helpful and friendly. They made the process of leasing a new vehicle so easy. We never felt any pressure but got so much help in being able to get what we wanted and stay in...

My fiancé and I cannot say enough good things about John Bradley and this dealership! The process was EXTREMELY quick and easy from start to finish.. from the thorough listing post/pictures, to looking at the car & test driving, to purchase. All in all we were at the dealership for about an hour....

Best experience ever. Josh Butts was the best salesman. And everything was top notch. Fast and reliable

- Annabelle Stark

Because Steven is the best service representative that u have there he keeps you informed about everything he is absolutely the best

- Carla Driggers

josh butts makes such a good and smooth experience and bill is also really cool!!

- kelcy stark

I was incredibly impressed with the service at Napleton! I had been searching for a new car for nearly two months before I found one here. After visiting countless dealerships, Josh Butts was honestly one of the kindest salesmen I worked with throughout this process. His personal anecdotes about...

- Michelle Lewis

Steven Johnson was very professional and provided outstanding service. He fixed my headlight on the spot without going through hassle of waiting days or weeks for an appointment. Also refilled my windshield spray and checked my oil.

- Dylan Jacobs-cooper

Best customer service from sales to the service department! Ron in the sales department is delightful to work with. Conrad and Steven in the service department are top notch! Would definitely recommend Napleton

- Julie Decarlis

Their service has been great since I have been going to them. Quick to answer the phone, very polite and helpful. Shawn and Conrad are always very helpful and take great care of me. Mr. Drew the courtesy driver is so sweet and personable. The receptionist is kind and always offers a snack or cold...

- Daina P

Ron is the best salesperson I have ever had!!! I have purchased multiple vehicles at different dealerships throughout the area and hands-down most excellent car buying experience. Very professional, no non-sense, no pressure, easy process. Highly recommend. Ask for Ron, you won’t be disappointed.

- Madalyn Scanio

Steven demonstrated great customer service and got us in and out very quickly! Everyone is friendly and the waiting area is very accommodating and comfortable. We live two hours away from the closest VW dealership and everyone has been very understanding of that so far!

- Julia McElvain

I just moved to the Oklahoma/Missouri border for my new job. I'm from NJ (NYC right across the river from me). I cannot afford the high taxes and overpopulated situation in my state any longer. I have had a wonderful experience with 3 previous Volkswagen cars in NJ, Joe Heidt Motors in Ramsey NJ...

- Jean Griffith

Conrad and the service team were great! Had some maintenance done on my VW and they were extremely hospitable. The waiting area was very nice and clean, plenty of snacks and entertainment to keep you occupied as often the wait on car maintenance is long. It never felt like a long time in all 3...

- Derik Frederiksen JR
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