Service Department

Our Location

Napleton Volkswagen Springfield
3508 E Division St
Springfield, MO 65802

Service: 417-501-2770
Scroll Up

Service Hours

Scroll Down
Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

VW Approved Tires Image
Volkswagen Tire Store Price Match Guarantee

Find a lower price within 30 days, and we'll refund the difference.13 Plus, eligible tires purchased at a participating VW dealership include the protection of 24 Month Road Hazard Coverage. You'll get: – 100% coverage for the full 24 month period14

13 To receive price match, customer must purchase tires that meet specifications of vehicle's Owner's Manual through Volkswagen Tire Store and present a lower printed competitor pre-tax price quote for identical tires dated within 30 days of customer's tire purchase. Competitor price quote must be from a competitor with a physical retail location within 50 miles of the dealership. Not available on competitor quotes where pricing includes rebates (national, regional, or local) or clearance, closeout, promotional, or special prices. Additional restrictions apply. Valid at a participating Volkswagen dealership only. See participating dealer or vwtirestore.com for complete details. 14 Road Hazard Protection provided by a third party. Coverage ends at the earlier of (1) expiration of 24 months from date of replacement tire purchase or (2) when less than 3/32” of tread remains. 24 month, 100% coverage. Only the following VW tire types are eligible: original equipment tires, original equipment alternative tires, winter tires, tire and wheel packages, and winter tire and wheel packages. Excludes mounting and balancing. Nontransferable. Additional restrictions may apply. Valid at a Volkswagen dealership only. See dealership or program brochure for details.

VW Accessories Image
Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.26 and 06.30.26

Allow 8–10 weeks for delivery of Visa Prepaid Card.

15 Receive a 10% rebate via a Visa Prepaid Card by mail when you purchase select Volkswagen Accessories from a participating dealership. Recreational and sporting equipment is not eligible for the 10% accessories rebate. Volkswagen Accessory Rebates may be combined with dealer discounts/offers. Rebate based on purchase amount before taxes and labor. Allow 8–10 weeks for delivery of Visa Prepaid Card. Not redeemable for advertised specials, previous purchases, or cash. One rebate per household. Limitations apply. Void where prohibited. Offer expires 06.30.26. Visit volkswagenrebates.com or see participating Volkswagen dealer for complete details.

SiriusXM Radio Image
Enjoy SiriusXM in your Volkswagen and on the SiriusXM app

Subscribe to the SiriusXM Access plan and get your first 12 months for $5/month. See Offer Details. You’ll get over 425 channels including ad-free music, plus sports, talk, news, podcasts, and more in your Volkswagen and on the SiriusXM app.

Subscribe to the All Access plan and pay $4.98 each month for your first 12 months. A credit card is required. Service will AUTOMATICALLY RENEW every month and after your promotional term ends you will be charged at then-current rates (currently $25.99/month), unless and until you cancel. Applicable tax and other fees may apply. There are no refunds except as provided in our Customer Agreement. Cancel at least 24 hours prior to renewal; cancellation is effective at the end of your current billing period. Please see our Customer Agreement and Privacy Policy at siriusxm.com for complete terms and how to cancel, which includes online methods or calling us at 1-866-635-2349. All fees, content and features are subject to change. This offer cannot be combined with any other and may be modified or terminated at any time. Channel lineup varies by package. Offer is good only on qualifying ESN/Device IDs as determined solely by SiriusXM.

VW Service Credit Card Image
VW Service Credit Card

Get a $25 Visa® Prepaid Card by mail in or online rebate20 when you use the Volkswagen Service Credit Card to make a qualifying purchase of $250 or more (before tax). Offer valid 01.01.26–12.31.26. Allow 8–10 weeks for delivery of Visa Prepaid Card.

20 Subject to credit approval. Valid on a qualifying purchase of $250 or more (before tax) from 01.01.26–12.31.26. Submit rebate within 45 days of purchase date. Complete purchase must be made on the Volkswagen Service Credit Card. Not valid on prior purchases. One Visa Prepaid Card per visit. Cannot be combined with other credit card rebates. Valid at participating Volkswagen locations. Visa Prepaid Card is given to you as a rebate and no money has been paid by you for the card. Visa Prepaid Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Visa Prepaid Cards expire after 6 months; unused funds will forfeit after the valid through date. Visa Prepaid Card terms and conditions apply. Volkswagen dealer locations are not affiliated with Visa. See Volkswagen dealer for complete rebate details and rebate form. MetaBank or Visa does not sponsor or endorse Volkswagen Service Credit Card. "Volkswagen" and Volkswagen logo are registered trademarks of Volkswagen AG.

VW Approved Tires Image
Get a $100 instant rebate 5

when you purchase four eligible Bridgestone tires.

5 Available on select sets of four Bridgestone tires that meet specifications of vehicle’s owner’s manual. Must be purchased through Volkswagen Tire Store. May be combined with select offers. Mounting, balancing, and taxes are not included. The fourth tire will be reimbursed on the front tire for staggered fitments. Volkswagen Group of America, Inc., is not the seller or warrantor, nor does it recommend any tires other than those identified as OEM. Offer valid 05.01.26 through 06.30.26. Tires must be installed by 07.07.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details.

Meet Our Service Staff

Servicer Manager  Terry  Tate
X
Servicer Manager
Terry Tate
Service Advisor Matt Mezo
X
Service Advisor
Matt Mezo
Service Advisor Nathan Arrington
X
Service Advisor
Nathan Arrington
Master Technician Michael  Mattchen
X
417-886-6000
Master Technician
Michael Mattchen
Master Technician  Charles  Smith
X
417-886-6000
Master Technician
Charles Smith
Vehicle Detail Manager Ralph  Clark
X
417-886-6000
Vehicle Detail Manager
Ralph Clark
Detail/Image Specialist Jordan Loerch
X
Detail/Image Specialist
Jordan Loerch

Contact Information

By submitting your information, you agree to our Privacy Policy.


YOU CAN TRUST THIS DEALERSHIP!!! We recently purchased a used 2017 Nissan Pathfinder from this dealership. Within 24 hours, the check engine light came on and we found out the Catalytic Converter needed to be replaced. The dealership had us bring the vehicle back and gave us a loaner vehicle to use...

- Katie Rostam

Cannot say enough good things about our experience here. Both our sales agent, Torry, and our lender agent, Ethan, were so helpful and friendly. They made the process of leasing a new vehicle so easy. We never felt any pressure but got so much help in being able to get what we wanted and stay in...

My fiancé and I cannot say enough good things about John Bradley and this dealership! The process was EXTREMELY quick and easy from start to finish.. from the thorough listing post/pictures, to looking at the car & test driving, to purchase. All in all we were at the dealership for about an hour....

Best experience ever. Josh Butts was the best salesman. And everything was top notch. Fast and reliable

- Annabelle Stark

Because Steven is the best service representative that u have there he keeps you informed about everything he is absolutely the best

- Carla Driggers

josh butts makes such a good and smooth experience and bill is also really cool!!

- kelcy stark

I was incredibly impressed with the service at Napleton! I had been searching for a new car for nearly two months before I found one here. After visiting countless dealerships, Josh Butts was honestly one of the kindest salesmen I worked with throughout this process. His personal anecdotes about...

- Michelle Lewis

Steven Johnson was very professional and provided outstanding service. He fixed my headlight on the spot without going through hassle of waiting days or weeks for an appointment. Also refilled my windshield spray and checked my oil.

- Dylan Jacobs-cooper

Best customer service from sales to the service department! Ron in the sales department is delightful to work with. Conrad and Steven in the service department are top notch! Would definitely recommend Napleton

- Julie Decarlis

Their service has been great since I have been going to them. Quick to answer the phone, very polite and helpful. Shawn and Conrad are always very helpful and take great care of me. Mr. Drew the courtesy driver is so sweet and personable. The receptionist is kind and always offers a snack or cold...

- Daina P

Ron is the best salesperson I have ever had!!! I have purchased multiple vehicles at different dealerships throughout the area and hands-down most excellent car buying experience. Very professional, no non-sense, no pressure, easy process. Highly recommend. Ask for Ron, you won’t be disappointed.

- Madalyn Scanio

Steven demonstrated great customer service and got us in and out very quickly! Everyone is friendly and the waiting area is very accommodating and comfortable. We live two hours away from the closest VW dealership and everyone has been very understanding of that so far!

- Julia McElvain

I just moved to the Oklahoma/Missouri border for my new job. I'm from NJ (NYC right across the river from me). I cannot afford the high taxes and overpopulated situation in my state any longer. I have had a wonderful experience with 3 previous Volkswagen cars in NJ, Joe Heidt Motors in Ramsey NJ...

- Jean Griffith

Conrad and the service team were great! Had some maintenance done on my VW and they were extremely hospitable. The waiting area was very nice and clean, plenty of snacks and entertainment to keep you occupied as often the wait on car maintenance is long. It never felt like a long time in all 3...

- Derik Frederiksen JR
View All Testimonials